Retail

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Lisa Woodruff

Executive Vice President and North America Head of Real Estate

+1 615 725 6106

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How do you keep retail relevant when customer expectations keep changing?

Shifting customer behaviours and the rise of digital-first shopping have fundamentally changed the retail market, pushing brands, developers and investors to rethink everything from store formats to the role physical space plays in the customer journey. Stores still matter, but they need to work harder, operate more efficiently and give people a clear reason to visit.

In a market defined by rising costs, tight margins and rapid technological change, every investment has to prove its worth. Whether it’s a mall, a flagship store or a multi-site portfolio spanning dozens of markets, the challenges are the same – pace, quality, consistency and cost control.

We help retailers plan and deliver experiences that bridge the gap between online and in-store, strengthening customer loyalty and delivering better returns.

How we help

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Deep sector expertise

50,000+ retail projects delivered. Over two decades partnering with some of the world's leading brands and retail developers.

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Capital efficiency and value

Our cost management expertise and benchmarking data drive savings and help clients get maximum value from every investment.

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Faster rollouts

We create repeatable delivery models that speed approvals and standardise execution across multiple sites.

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Less disruption

We plan and phase works carefully so stores, dealerships and customer-facing spaces can stay open and trading during delivery.

Helping retailers to adapt and thrive

We help our clients to deliver, refresh and reposition retail assets efficiently – protecting brand, investment and day-to-day operations throughout.

Our teams combine project leadership, commercial discipline and procurement expertise to keep delivery moving, budgets under control and quality consistent. We help clients to leverage their buying power effectively, respond confidently to supply chain shifts and maintain quality and consistency wherever they're building.

At the heart of everything is data. With access to one of the industry’s largest cost datasets and a digital-first approach to project management, we provide the insight and visibility to make faster, better decisions. The result is lower risk, stronger performance and retail developments and portfolios that work harder for brands, investors and customers.

“The professionalism and expertise the Turner & Townsend team brought to the project was fantastic. They very much became a key part of the development team, and it was a pleasure to work together to transform this Grade II* listed Power Station into the exciting retail and leisure destination it is today.”

Jason Cowell
Senior Project Director
Battersea Power Station Development Company

PROJECTS